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The Big Book of Leadership Games
Whether you work in retail, high tech, manufacturing, health care, entertainment, or any other thype of profit, nonprofit, or government organization, The Big Book of Leadership Games will make you a better leader while having fun in the process. This book provides you with fifty games and activities designed to hone your management skills while forging better working relationships between you …
- Edition
- -
- ISBN/ISSN
- 9780071435253
- Collation
- xiv, 160 pgs.; illus. 23.5 cm
- Series Title
- -
- Call Number
- 658.4 DEM t
The Big Book of Customer Service Training Games
These easy-to-use games take just 15-30 minutes and include reproducible handouts and worksheets. You can use them either to enliven traditional customer service training programs or to add a training component to a regular staff meeting. Customer service training games will help your frontline service workers keep a positive attitude at all times; speak and communicate clearly, both on the tel…
- Edition
- -
- ISBN/ISSN
- 9780070779747
- Collation
- xiv, 209 pgs.; illus. 23.5 cm
- Series Title
- -
- Call Number
- 658.812 CAR t
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