What exactly is business-appropriate attire? When is it correct to send a thank you note via email? When is it considered uncivil to use the cell phone? You'll get the answers to these and other questions in this book. A practical business survival guide for executives, managers, salespeople, customer service teams - anyone involved in day-to-day business operations - Business Etiquette will he…
Business Ethics' prepares the reader for applying an ethical decision-making model, not only on an ethics course but throughout the discipline. This model teaches ethical skills, vocabulary and tools to apply in everyday business decisions.
The Big Book of Virtual Team-Building Games is packed with games and activities for developing productive virtual teams across all digital platforms, including e-mail, mobile devices, web-based conferencing tools, and social media sites such as Facebook, Twitter, and Skype.
This addition to the best-selling Big Book of Business Games Series is packed with over 40 original games and exercises managers can use to motivate their teams'and themselves. The Big Book of Motivational Games presents managers with a variety of games that can be customized to suit their specific needs and group size. The book provides games designed to: - Stop Procrastination - Beat burnout …
Inspired meetings are the lifeblood of a strong, innovative organization. The Big Book of Meeting Games provides meeting leaders with challenging and entertaining activities that improve group dynamics, emphasize meeting objectives, and create an atmosphere conductive to both creativity and getting things done.
Whether you work in retail, high tech, manufacturing, health care, entertainment, or any other thype of profit, nonprofit, or government organization, The Big Book of Leadership Games will make you a better leader while having fun in the process. This book provides you with fifty games and activities designed to hone your management skills while forging better working relationships between you …
The Big Book of Humorous Training Games will help you to tap into your natural ability to use humor. Find out how to hold your learners' attention, and design training sessions that will drive home the essential skills they need.
These easy-to-use games take just 15-30 minutes and include reproducible handouts and worksheets. You can use them either to enliven traditional customer service training programs or to add a training component to a regular staff meeting. Customer service training games will help your frontline service workers keep a positive attitude at all times; speak and communicate clearly, both on the tel…