Text

The Big Book of Customer Service Training Games

---

These easy-to-use games take just 15-30 minutes and include reproducible handouts and worksheets. You can use them either to enliven traditional customer service training programs or to add a training component to a regular staff meeting. Customer service training games will help your frontline service workers keep a positive attitude at all times; speak and communicate clearly, both on the telephone and face-to-face; deal with difficult customers, and much more.

---

Availability

Detail Information

Series Title

-

Call Number

658.812 CAR t

Publisher

: McGraw-Hill., 1999

Collation

xiv, 209 pgs.; illus. 23.5 cm

Language

English

ISBN/ISSN

9780070779747

Classification

658.812

Content Type

text

Media Type

other

Carrier Type

other (unmediated)

Edition

-

Subject(s)

Business
Customer Service
Customer Relations

Specific Detail Info

-

Statement of Responsibility

Peggy Carlaw, Vasudha K. Deming

Other version/related

File Attachment

Comments

---

You must be logged in to post a comment